Effective Date: 2025
English Homes is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our estate agency services, visit our website, or communicate with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
We are an independent estate agent providing property sales, lettings, and related services.
Our registered address is 9 Parrett Close, Langport, TA10 9PG.
For any questions regarding this policy or your personal data, please contact:
Data Protection Officer: Emma Grover
Email: emma@english-homes.co.uk
Phone: 01458 252530
We may collect and process the following types of personal data:
– Identity Data: Full name, date of birth, identification documents.
– Contact Data: Address, phone numbers, email address.
– Property Details: Information about properties you own, rent, sell, or enquire about.
– Financial Data: Bank account details, proof of funds, payment information (for relevant transactions).
– Marketing Preferences: Your preferences in receiving property alerts or marketing communications.
– Technical Data: IP address, browser type, and usage data when you visit our website.
We collect information in the following ways:
– Directly from you via forms, emails, telephone, or in-person.
– Through property portals, referral partners, or social media platforms.
– From publicly available sources, such as the Land Registry.
– Through our website using cookies and analytics tools.
We use your information to:
– Provide estate agency services, including valuations, property listings, viewings, and negotiations.
– Process sales, lettings, and tenancy agreements.
– Verify your identity and comply with legal obligations (e.g., Anti-Money Laundering checks).
– Communicate with you regarding property enquiries, updates, and services.
– Send you relevant marketing materials (where you have consented or where permitted by law).
– Improve our services and website.
We process your personal data under the following lawful bases:
– Contract: To fulfil our contract with you or to take steps at your request prior to entering a contract.
– Legal Obligation: To comply with applicable laws, including property and financial regulations.
– Legitimate Interests: For business development and improving our services.
– Consent: Where you have given clear consent, for example, to receive marketing communications.
We may share your information with:
– Solicitors, surveyors, and other parties involved in property transactions.
– Service providers who support our business operations.
– Financial institutions and referencing agencies.
– Regulators and law enforcement when required by law.
– Marketing platforms (only where appropriate consent has been given). We will never sell your personal data.
We take appropriate technical and organisational measures to protect your personal
information from unauthorised access, loss, or misuse.
We retain your personal data only for as long as necessary to:
– Provide our services.
– Comply with legal, accounting, or regulatory requirements.
– Resolve disputes and enforce agreements.
Typically, property transaction records are kept for at least 6 years.
You have rights under data protection laws, including:
– The right to access your personal data.
– The right to correct inaccurate data.
– The right to request erasure of your data (subject to legal requirements).
– The right to restrict processing.
– The right to data portability.
– The right to object to processing, including direct marketing.
– The right to withdraw consent at any time (where applicable).
To exercise your rights, please contact us using the details provided.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
English Homes
Independent Estate Agents in Somerset – English Homes
01458 252530 / sales@english-homes.co.uk
English Homes is a trading name of English Homes.co.uk Ltd, registered in the UK